Terms of Service
Effective date: 12/20/2025
Company: Host Tropic (“Host Tropic,” “we,” “us,” “our”)
Website: https://hosttropic.com/
Contact: support@hosttropic.com
Mailing address: 1330 S SEMORAN BLVD ORLANDO, FL 32807
1) What this policy covers
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, book an appointment, or purchase services from us.
2) Information we collect
A. Information you provide
We may collect information you submit via forms, scheduling, checkout, email, or other communications, including:
- Name
- Email address
- Phone number
- Business name and website
- Project details and messages
- Billing/contact details you provide at checkout
B. Information collected automatically
When you visit our site, we may collect:
- IP address (may be anonymized depending on configuration)
- Device/browser information
- Pages viewed, time on site, referrers, and interactions
- Approximate location (e.g., city/state)
3) Payments
We use third-party payment processors (e.g., Stripe, PayPal, or similar) to process online payments. We do not store full payment card numbers on our servers. Payment processors handle your payment information under their own privacy policies and security practices.
4) Cookies and similar technologies
We use cookies and similar technologies for:
- Site functionality
- Analytics and performance measurement
- Marketing attribution and conversion measurement
You can control cookies through your browser settings. Blocking cookies may affect some features.
5) Analytics (Matomo)
We use Matomo to understand site usage and improve performance and content. Matomo may collect usage data such as pages visited, referral sources, and interactions.
6) Advertising and conversion tracking (Google Ads / Google Tag Manager)
We may use Google Ads conversion tracking and Google Tag Manager (GTM) to measure actions such as booking an appointment or submitting a lead after viewing/clicking our ads. This may involve cookies or identifiers used to attribute conversions to ad campaigns.
We do not sell your personal information.
7) Scheduling (Cal.com)
We may embed or link to Cal.com for appointment booking. Information you submit through Cal.com is processed by Cal.com under their policies.
8) How we use information
We use information to:
- Provide, operate, and improve our website and services
- Respond to inquiries and provide support
- Schedule appointments and communicate with you
- Process payments and prevent fraud
- Measure marketing performance and improve campaigns
- Comply with legal obligations and enforce our terms
9) Sharing of information
We may share information:
- With service providers (hosting, analytics, scheduling, payment processors, email tools) to operate our business
- To comply with law or protect rights, safety, and security
- In connection with a business transfer (merger, acquisition, or sale)
10) Data retention
We retain information as long as needed for the purposes above, unless a longer period is required by law or necessary for legitimate business purposes (e.g., accounting, dispute resolution).
11) Security
We use reasonable safeguards to protect information. No method of transmission or storage is 100% secure.
12) Your rights and choices
Depending on your location, you may have rights to request access, correction, or deletion of your personal information, or to object to certain processing. To make a request, contact us at privacy@hosttropic.com.
13) Children’s privacy
Our website and services are not intended for children under 13 (or under 16 where applicable). We do not knowingly collect information from children.
14) Changes
We may update this policy by posting a new version with an updated effective date.